Angel Publishing has been a PMC client for almost ten years now. Our growth would not have been possible without your dedicated, knowledgeable staff. Thanks for your commitment to excellence....
Your Brand is one of the most, if not the most valuable asset you own and PMC recognizes the impact well trained representatives have on the speed and accuracy of each order and customer service transaction. Our experienced agents receive constant training on our client’s brands and services in order to protect and extend their ROI.
Combining our custom order processing system with the entire fulfillment supply chain, you can rest assured that the PMC Customer Service Team is creating brand loyalty, lowering your operating costs and delivering the best service available. By using our Complete Solutions Package, agents have access to manage and complete the sale and provide a complete and competent level of brand centric service and support.
Our Customer Service Center is fully staffed with skilled, trained, and professional agents ready to fulfill whatever customer service solutions your business may need:
- Inbound phone support
- Personalized greeting
- Dedicated voicemail management
- Custom email management
- Dedicated Post Office box
- Open and process mail
- Cash management
- Data entry – orders, cancellations, changes
- Process chargeback inquiries
- Level 1 technical support
- Detailed reporting
- Returns management
- And much, much more...
Customer Service is an extension of your business and exceptional customer care is important for all businesses, whether they’re online or offline. Don’t be fooled by the intangible nature of online shopping; there are still real customers with real questions. If you found this out the hard way, don’t worry, help is just a click or phone call away.
As a business owner, you already know the importance of providing contact information on your website and in your marketing materials. That toll-free number and PO box can be crucial to the overall bottom line.
Start achieving success today with our cost effective and comprehensive Customer Service Center solutions. Contact us today!
