Angel Publishing has been a PMC client for almost ten years now. Our growth would not have been possible without your dedicated, knowledgeable staff. Thanks for your commitment to excellence....
We have been customers of PMC for over 10 years. At the time, we only published a couple of newsletters and had a relatively small customer base. PMC was the perfect turn-key solution for us, they truly did everything for us: answering calls and emails, processing orders, fulfillment, and even dealing with all of our administrative and accounting needs.
Of course, over the last ten years our company has grown considerably and now offers many products to tens of thousands of customers. While we have had to progressively take in-house some of the functions originally handled by PMC, they have always worked cooperatively and professionally to help us transition to the next level.
Today, PMC's customer service representatives have remained an important asset for Casey Research. The training level, competency and communication skills of their CSR's has been crucial to our business, particularly as our products and offerings become increasingly complex. Each challenge we have thrown at them over the past 10 years has been met with a positive, "can do" attitude, which translates into a better experience for our customers.
I thank the entire PMC team for truly working as if they were part of the Casey Research organization, we still have long-time customers that think they are speaking to our staff when they call our "Phoenix office".
Olivier Garret, CEO Casey Research
